Privacy Notice

Edge Property Solutions Ltd, Park Lane Centre, Park Lane, Telford. TF7 5QZ

Tel: 07977 100102

Email: helen@edgeproperty.solutions

Company Registration Number: 14693989

ICO Number: ZB626410

VAT Registration: GB 443 658 770

Introduction

Edge Property Solutions Ltd places great importance on data protection in the UK. It is not possible to use our website without providing some personal information. However, we understand that potential clients may wish to contact us for more information about our services. In order to do so, they can fill out our ‘Contact Us’ form online, which includes fields for their name, email address, and message.

Personal data processing shall always be in line with the UK General Data Protection Regulation (UK GDPR), and following the UK-specific legislation applicable to Edge Property Solutions Ltd. This Privacy Notice will cover the areas as to why we collect and process personal data. This includes data subjects’ rights relating to the collection and processing of personal data.

What type of information do we have?

Edge Property Solutions Ltd offers a comprehensive property consultancy service to interior designers, architects, and contractors in the UK. We obtain our information directly from the designated person(s) within the company/ organization who have a genuine interest in our services.

Our website includes a contact form that requires the Name, Email, and a brief description of the service they are seeking. This online form enables clients to contact us outside of working hours, and we will respond to their query within the next working day.

Once we have made contact then we will require further information which will vary depending on the nature of the project:

• Company name
• Company address
• Company telephone number
• Named Contact
• Email address
• Information about the project which may include new location details and financial information.
• Trade Reference(s)
• Design / Artwork
• Planning information
• Client financial position
• External contractor’s details
• External contractors due diligent pack (H&S Policy, Risk Assessments and Business Insurance(s).

Edge Property Solutions Ltd will comply with the UK GDPR as it states that any data, we hold about you may be:

• Used lawfully, and fairly in a transparent way.
• Collected only for valid purposes so that we can clearly explain to you, and we have not used it in any other way.
• Relevant to the purposes we have told you about and is limited to those purposes.
• Accurate and kept up to date.
• Kept as long as the UK legislation requires us to.
• Kept securely.

How do we get the information and why do we have it

Edge Property Solutions Ltd receive information from several avenues because we promote the services on the following platforms:

• Website
• Weekly Network Team
• Social media platform Twitter
• Instagram
• LinkedIn
• Pinterest
• Editorials
• Construction directories

Edge Property Solutions Ltd creates public awareness so that we can be found for the right building projects.

Once we have engaged with the potential client(s) we will require the information directly from the client which allows us to discuss how we can assist with the project. We would require an in-person meeting or/an online meeting with the main contact and their team/ associate(s) as we start to plan the details of the project. The details will allow us to provide an effective service, on time and within budget in some cases.

Lawful Basis

Edge Property Solutions Ltd understands the following:

• Our responsibility to protect the individual’s and the company’s interests.
• We have a legitimate reason to contact the person(s)/ company enquiring.
• We are not using client(s) data in ways they would deem as intrusive or could cause them or the company harm.
• We have considered whether they can ‘Opt Out’.
• We can review our legitimate interest if we have made NO progress.

What do we do with the information?

The information will be used to carry out our services on time, with the relevant information, including any internal and/or external client(s) required for the project. All actions will be agreed with the client(s) and our team.

All client information remains with our internal staff, no information will be shared outside of our company’s contractors unless written or verbal consent has been provided by the client.

Edge Property Solutions Ltd‘s staff would consist of:

• Marketing team
• Accounts team
• Administration team
• IT Support team
• Technical and Architectural team
• Management team

All would have restricted information access to suit the department that they are working in. The following will also have limited information as it would not be relevant to their position within the project.

• Suppliers
• Subcontractors

Edge Property Solutions Ltd.’s external contacts would consist of the following:

• HMRC
• Inland Revenue
• Accountant
• VAT Inspectors
• Debt Recovery Agencies
• Credit / Financial Agencies
• Or any other law enforcement organisation

Therefore, all or parts of your information will be made available to them if required. All clients will be notified accordingly if any issue(s) becomes inevitable.

Cookies

The website uses cookies to monitor and track the performance of what clients are looking for. The cookies do not collect client information, but it does track the pages being viewed and whether you repeatedly visit the same page. Also, it can be identified as whether the website is user-friendly and highlights where we can improve overall or the specific web page.

How we store your information

Edge Property Solutions Ltd have a secure system in place to store client information whether that be electronic encrypted files in the cloud or paper documents locked away. However, we make it our duty to minimise the use of paper in the office and electronic notes are encouraged.

Personal data retention will vary due to the nature of the work carried out and to be mindful of future changes or implications that may require some or all the information regarding a specific building project.

Your data protection rights.

Under data protection law, you have rights including:

Your right of access – You can ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You can ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

How to complain

Edge Property Solutions Ltd, Park Lane Centre, Park Lane, Telford. TF7 5QZ

Tel: 07977 100102

Email: helen@edgeproperty.solutions

Contact: Ms Helen Slee

NB: Please contact us first so we can swiftly address any issues or concerns.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Edge Property Solutions Ltd may change this policy from time to time. This may be necessary, if the law changes, or if we change our business in a way that affects your personal information. This Privacy Notice was last updated on 17^th February 2024.

Next review date: December 2025

Version: 1.0